Return & Refund Policy

At Wise & Secrets, we take pride in formulating high-quality skincare products that deliver real results. We hope you love our products as much as we do! However, if you need to return a product, we are here to assist you every step of the way.

We offer refunds or replacements only in the following cases:

✔ You received a wrong product
✔ You received a damaged product
✔ You received an expired product

If you experience any of the above issues, please raise a return or replacement request within 7 days from the date of delivery. To initiate a return/refund request, kindly email us at [wisensecrets@gmail.com] with your order details.

Note: No return, refund, or claim will be accepted after 7 days from the date of delivery.

Return Process:

1. Please allow us 48 hours to review your request.
2. Once approved, we will arrange a reverse pickup at your doorstep through our courier partner.
3. After receiving the returned product, our team will verify the issue.
4. If the claim is validated, we will process your refund or replacement within 24 hours.

For any further assistance, feel free to contact our customer support team.

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