Frequently Asked Questions (FAQ)
1. About Wise & Secrets
What is Wise & Secrets?
Wise & Secrets is a premium skincare brand offering high-quality, FDA-approved, lab-tested products designed to enhance your skin’s health and beauty.
Are your products safe and dermatologist-tested?
Yes! All our products are dermatologically tested, cruelty-free, and free from harmful chemicals like parabens, sulfates, and steroids.
Do you test your products on animals?
No, we are a 100% cruelty-free brand and do not test on animals.
2. Orders & Payments
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, PayPal, and cash on delivery (COD) for select locations.
Is my payment information secure?
Yes, we use SSL encryption to ensure your transactions are 100% safe and secure.
3. Shipping & Delivery
Do you offer nationwide shipping?
No, we ship across India But soon we will be Available.
How long does shipping take?
Standard delivery: 3-5 business days (within India)
Express delivery: 1-3 business days (select locations)
International shipping: Delivery times vary by location
How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS to track your delivery in real-time.
4. Returns & Refunds
What is your return policy?
We accept returns for unused and unopened products within 7 days of delivery. Contact our support team to initiate a return.
Do you offer refunds?
Yes, if you are unsatisfied with your purchase, we offer refunds as per our Refund Policy. Refunds are processed within 5-7 business days after approval.
5. Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and get exclusive offers.
How can I contact customer support?
You can reach us via:
Email: wisensecrets@gmail.com Call/WhatsApp: +91 7977371757
Address: Plot No.U2/3, Near Victor Enterprises, Road No 1, Shivaji Nagar, Govandi, Mumbai - 400 043